• No Surprise Act

Disclosure Notice Regarding Patient Protections Against Surprise Billing Instructions for Providers and Facilities 

Section 2799B-3 of the Public Health Service Act (PHS Act) requires health care  providers and facilities to make publicly available, post on a public website of the  provider or facility (if applicable), and provide a one-page notice that includes  information in clear and understandable language on: 

(1) the restrictions on providers and facilities regarding balance billing in certain  circumstances, 

(2) any applicable state law protections against balance billing, and 

(3) information on contacting appropriate state and federal agencies in the case  that an individual believes that a provider or facility has violated the restrictions  against balance billing. 

Health care providers and facilities may, but aren’t required to, use this model  notice to meet these disclosure requirements. To use this document properly, the  provider or facility should review and complete it in a manner consistent with  applicable state and federal law. HHS considers use of this model notice in  accordance with these instructions to be good faith compliance with the  disclosure requirements of section 2799B-3 of the PHS Act and 45 CFR 149.430, if  all other applicable PHS act requirements are met. 

If a state develops model language for its disclosure notice that is consistent with  section 2799B-3 of the PHS Act, HHS will consider a provider or facility that  makes good faith use of the state-developed model language to be compliant  with the federal requirement to include information about state law protections. 

Public Disclosure Requirements 

The disclosure notice must be publicly available, and (if applicable) posted on a  provider’s or facility’s public website. 

To satisfy the public disclosure requirement, providers and facilities must  prominently display a sign with the required disclosure information in a location  of the provider or facility, such as, where individuals schedule care, check-in for 

appointments, or pay bills, unless the provider doesn’t have a publicly accessible  location. 

To satisfy the separate requirement to post the disclosure on a public  website, the disclosure or a link to the disclosure must appear on a searchable  homepage of the provider’s or facility’s public website. 

Who should get this notice 

In general, providers and facilities must give the disclosure notice to individuals  who are participants, beneficiaries, or enrollees of a group health plan or group  or individual health insurance coverage offered by a health insurance issuer,  including covered individuals in a health benefits plan under the Federal  Employees Health Benefits Program, and to whom they furnish items or services,  and then only if such items or services are furnished at a health care facility, or in  connection with a visit at a health care facility. 

Provision of the notice 

Providers and facilities must provide the notice in-person, by mail, or via email, as  selected by the individual. The disclosure notice must be limited to one-page  (double-sided) and must use a font size of 12-points or larger. 

Providers and facilities must issue the disclosure notice no later than the date and  time on which they request payment from the individual (including requests for  copayment or coinsurance made at the time of a visit to the provider or facility). If  the provider or facility doesn’t request payment from the individual, the notice  must be provided no later than the date on which the provider or facility submits  a claim for payment to the plan or issuer. 

Language access 

Use of Plain Language 

Health care providers, facilities, plans, and issuers are encouraged to use plain  language in the disclosure notice and test the notice for clarity and usability when  possible. 

Plain language, accessibility, and language access resources:

– Plainlanguage.gov/guidelines – Section508.gov 

– LEP.gov 

Compliance with Federal Civil Rights Laws 

Entities that receive federal financial assistance must comply with federal civil  rights laws that prohibit discrimination. These laws include section 1557 of the  Affordable Care Act, Title VI of the Civil Rights Act of 1964, and section 504 of the  Rehabilitation Act of 1973. Section 1557 and title VI require covered entities to  take reasonable steps to ensure meaningful access to individuals with limited  English proficiency, which may include offering language assistance services such  as translation of written content into languages other than English. 

Section 1557 and section 504 require covered entities to take appropriate steps  to ensure effective communication with individuals with disabilities, including  provision of appropriate auxiliary aids and services. Auxiliary aids and services  may include interpreters, large print materials, accessible information and  communication technology, open and closed captioning, and other aids or  services for persons who are blind or have low vision, or who are deaf or hard of  hearing. Information provided through information and communication  technology also must be accessible to individuals with disabilities, unless certain  exceptions apply. Providers and facilities are reminded that the disclosure notice  must comply with applicable state or federal language-access standards. 

Paperwork Reduction Act Statement 

According to the Paperwork Reduction Act of 1995, no persons are required to  respond to a collection of information unless it displays a valid Office of  Management and Budget (OMB) control number. The valid OMB control number  for this information collection is 0938-XXXX. The time required to complete this  information collection is estimated to average 3.5 hours per response, including  the time to review instructions, search existing data resources, gather the data  needed, and complete and review the information collection. If you have  comments concerning the accuracy of the time estimate(s) or suggestions for  improving this form, please write to: CMS, 7500 Security Boulevard, Attn: PRA  Reports Clearance Officer, Mail Stop C4-26- 05, Baltimore, Maryland 21244-1850.

The contents of this document do not have the force and effect of law and are not  meant to bind the public in any way, unless specifically incorporated into contract.  This document is intended only to provide clarity to the public regarding existing  requirements under the law.

Skip to content